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When you call 911, we need to know the answers to several questions: Who, What, Where, When, and How.

This section is designed to help you answer these questions as clearly, quickly, and completely as possible.  We've also included a fictional accident as an example of what to do.

Telephone Lines

Who?

We need to know who you are, who is in need, and who is affected by the event.

My name is John Doe.  David Roe has been in an auto accident.

What?

What has or is happening?  Is it a fire?  A crime?  A health emergency?

David Roe has hit a telephone pole.  He's dizzy and looks like he's cut his forehead.  He says his leg hurts.  I didn't see any power lines fall down.  His car has some smoke coming out of the engine.

Where?

Where is the event happening?  

  • Exact addresses are best, if you know them.
  • If you're on the Interstate, can you give us the closest mile marker or exit number?
  • If you don't know exactly where you are, can you provide us with an intersection or popular landmark?

The accident was outside of Burlington on Maple St. about 1/4 mile north of the intersection of Huffman Mill Rd. and Main St, near a white house with black shutters.

Where are you?

  • Are you calling from your home?
  • Are you calling from your car?  If so, we need you to give us your cell phone number, so we can contact you if necessary.

I am calling from my cellular phone.

When?

When did the event begin, or when did you notice it?

I called you immediately after the accident occurred, but it took me a few minutes to find my phone and turn it on.

How?

Do you know how the event happened?

It looks like David's car has slipped on some ice.


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