911 is an IMMEDIATE way to contact local emergency services (law enforcement, fire or medical) during an emergency. 911 is accessible through wireline, wireless, and digital telephone services.
Q. When Should I Call 9-1-1 ?
If you need immediate police, fire or medical assistance, 9-1-1 is the telephone number to call for help.
9-1-1 may be called for :
- Reporting A Crime
- Reporting A Fire
- Reporting a Traffic Accident
- Any Life Threatening Incident
- Request for Medical Attention
- Hazardous Chemical Spill
- Smoke Detector or Carbon Monoxide Detector Activation
- Suspicious Condition, Vehicle or Person
- Any Other Type of Danger or Emergency
- If in Doubt, Call 9-1-1
Q. What should I do if I Accidentally Call 9-1-1 ?
If you should accidentally call 9-1-1, please DO NOT HANG UP. Please stay on the line and explain to the telecommunicator if an actual emergency exists. If a 9-1-1 caller hangs up without stating the need for help, the 9-1-1 telecommunicator will attempt contact with the caller to establish the actuality of an emergency. An officer may be dispatched to the residence or location of the 9-1-1 caller to ascertain if an actual emergency exists.
Q. Why does 9-1-1 ask so many questions?
The caller and the telecommunicator may have only one opportunity to gather information about the emergency. Address verification and a call back number is crucial. Medical Instructions including CPR instructions may be provided if the caller is able to provide information to the 9-1-1 telecommunicator. Based on your answers to the questions, a more appropriate dispatch of emergency personnel may be provided. For example, a victim injured in a traffic accident that is entrapped may elicit a different response from responders than someone who has broken their arm. Another example is a house on fire would elicit a different response from responders than another type of fire that is not endangering life or property.
No. Callers to 911 need not reveal their names, addresses, or phone numbers. Simply tell the call-taker you wish to remain anonymous, and ask the call-taker to tell the responding officers that you do not want the police to come to your home. Even if you choose to remain anonymous, however, it is still recommended that you provide your phone number in case the police need to call you back for additional information.