Food and Nutrition Services
Delayed Food Stamps
If you are receiving or have applied for Food and Nutritional Services
in Alamance County, please be aware that there may be delays in the processing of your food benefits. On February 18, 2013, Alamance County DSS began using a new statewide software program called
NC FAST (North Carolina Families Accessing Services through Technology). Like many other counties across North Carolina, our county has seen slowed processing times and delays in the normal
length of time it takes to issue benefits.
If you are an ongoing Food Stamp recipient, it is essential that you submit your information timely—before the due date—and be aware you still may not receive your benefits on time due to these system changes. Please check your card balance BEFORE going to the store by calling 1-888-622-7328.
If you have questions regarding your food stamp case, please contact the call center at (336) 570-4096 or 570-4097. If you received a voicemail from us about your case, please leave a message with your information so that we can process your needed change quickly and get benefits to you as soon as possible. If you do not receive a call back, we likely have all that we need to process the change.
Thank you for your patience as we transition to this new system and we do regret any inconvenience or delays.
The Food and Nutrition Program helps low-income families and individuals buy food. Families must meet income, resource, citizenship, and work rules. Approved households receive an EBT card to purchase food every month.
What Are Food Stamps?
Food Stamps help people afford more food for themselves and their families. Food Stamps benefits are now available through a credit-card type system (EBT).
There are no more paper coupons for Food Stamps. You may use Food Stamps to buy food at grocery stores.
For Food Stamp Information, please call 336-229-2935. Press Option #1.
For more information regarding Food Stamps please visit the following websites:
NC Division of Social Services-Food Stamps
United States Department of Agriculture–Food and Nutrition Service
For more information regarding Food and Nutrition services please visit our Food and Nutrition Services FAQ page.