Services and Intake
EA (Emergency Assistance)
Emergency Assistance helps with food and shelter related bills for a household that has a minor child. These families must be experiencing an emergency with rent or utilities which is unavoidable or unforeseen. Persons must meet income limits, have an eviction notice from the Court, be up for disconnection, or homeless.
Emergency Assistance services are dependent on available funds. Services may change due to changes in county, state, and federal policies.
EA pays up to $300.00 once every 2 years to help families in an emergency pay overdue bills such as rent and utilities. This money does not have to be paid back.
Clients are seen on a first-come, first-served basis and as funding is available.
What to bring with you when applying for EA (to help with the application process):
proof of income,
past due bills,
Social Security numbers
birth dates for all affected family members
Sometimes we work with other agencies in the community to help relieve the financial crisis.
(Salvation Army, Red Cross, and area churches.)
Counseling is available to persons who have an immediate crisis. We help them to set priorities and personal goals, inform them of resources available, and make referrals to appropriate agencies/organizations.
Crisis Intervention Program (CIP)
The CIP program provides help with heating and/or cooling-related emergencies. Persons must be income eligible, elderly, disabled, and/or have minor child (age five or under) in household. Persons with health-related illnesses may also qualify. You must be unable to purchase heat source, be up for disconnection, or have no heat source. The program can also help with repairs.
Alamance County Department of Social Services
319 N. Graham-Hopedale Road, Suite C
Burlington, NC 27217
Applications are taken during the following hours of operation:
8:00 am -5:00 pm
General Assistance (GA)
Limited County funds for emergency assistance with medications, water bills, and food. Limit is $75.00 per household within six months.
This is a program through PNG for heat-related emergencies. It helps low income families pay for heat bills when the heating source is gone or is in danger of disconnection. Must meet same income guidelines as CIP Program. Assistance is limited to $100.00 per application. This cannot be used for bills from previos years (old bills).
Information & Referral
Assess individual or household’s needs to inform them of available resources, and when appropriate, make referrals to other agencies/organizations.