252020Mar

Alamance Department of Social Services Updates / Actualizaciones del Departamento de Servicios Sociales del condado de Alamance

In an effort to keep the community safe from the COVID-19 outbreak, the Department of Social Services has implemented procedures to promote social distancing.

Economic Services will no longer conduct face-to-face contact with customers but will continue to accept applications for Food and Nutrition (Food Stamps), Medicaid, and Work First benefits. Applications can be completed online at https://epass.nc.gov/CitizenPortal/application.do or by phone at 336-570-6532. Paper applications will continue to be available at the agency or can be mailed per customer request.

Completed applications can be returned to the Department of Social Services:

  • Secured dropbox: Located at the main entrance of Social Services
  • Mail: 319 N. Graham Hopedale Road Suite C, Burlington, NC 27217
  • Email: AskDSS@alamance-nc.com
  • Fax: 336-290-8651

If you have questions regarding current benefits or wish to speak with a caseworker, please contact the agency at 336-570-6532. Changes can be reported by phone or online at https://www.alamance-nc.com/dss/

EBT Cards and mail pick up will be available between the hours of 8 am to 10 am, Monday – Friday, at the ground floor lobby.

For updated COVID-19 Alamance County program or event cancellations or changes, please visit https://www.alamance-nc.com/covid19/. The County COVID-19 Call Center is also available daily 8 am to 7 pm. Residents and organizations are encouraged to call 336-290- 0361 for general Coronavirus (COVID-19) questions or information regarding the County’s response.


En un esfuerzo por mantener a nuestra comunidad a salvo de la epidemia del COVID-19 (Coronavirus), nuestra agencia implementó procedimientos para promover el distanciamiento social.

Los Servicios Económicos ya no realizará transacciones en persona con nuestros clientes. Continuaremos aceptando solicitudes de beneficios de Alimentos y Nutrición (estampillas para Alimentos), Medicaid y Work First. Las solicitudes se pueden completar en línea en https://epass.nc.gov/CitizenPortal/application.do o por teléfono al 336-570-6532. Los
formularios en papel continuarán estando disponibles en nuestra agencia local o pueden ser enviados por correo si lo solicita el cliente.

Los formularios completados pueden ser devueltas a nuestra agencia por:

  • La caja asegurada ubicada en la entrada principal del edificio de los Servicios Sociales
  • Enviar por correo a 319 N. Graham Hopedale Road Suite C Burlington, NC 27217.
  • Email (correo electrónico) AskDSS@alamance-nc.com
  • Fax al 336-290-8651

Si tienen preguntas sobre sus beneficios actuales o desea hablar con su agente social, comuníquese con nuestra agencia al 336-570-6532. Si tienen algún cambio que informar, los cambios se pueden informar por teléfono o en línea en https://www.alamance-nc.com/dss/