Questions & Answers Regarding Medicaid Managed Care

Q: I got a letter telling me I had to pick a health plan, how do I sign up?

A:  You do not need to choose a health plan today because the move to Managed Care is on hold.  The State will tell you when Managed Care restarts and when you will need to choose a health plan.

Q:  How does this affect my Medicaid Coverage?

A: Your Medicaid coverage will stay the same.

Q: Do I need to do anything right now?

A: No. You do not need to choose a health plan.  You will keep getting your Medicaid coverage and health services the way you do now.

Q: Can I still see my doctor?

A: Yes. You can go to the primary care provider listed on your Medicaid card.  If you need to change your primary care doctor, please contact your local DSS office.

Q: What if I already picked a health plan?  Do I still get the extra benefits I was offered?

A: No.  You will not move to a health plan now, so you will not get any added services the health plan offers.

Q: Do I still need to enroll while Managed Care is on hold? 

A: No.  You cannot choose a health plan as this time

Q: Why was Managed Care delayed?  Why did this happen?

A: Legislators did not take action to move forward with managed care, so Managed Care can’t go-live at this time.  Medicaid benefits will continue as they are today.

Q: What if I have questions?

A: Call the Medicaid Contact Center at 1-888-245-0179.  The Contact Center is open Monday through Friday, 8am to 5pm. Eastern