{"id":206,"date":"2017-03-09T15:31:34","date_gmt":"2017-03-09T15:31:34","guid":{"rendered":"https:\/\/www.alamance-nc.com\/pmp\/?page_id=206"},"modified":"2022-07-21T17:10:48","modified_gmt":"2022-07-21T17:10:48","slug":"central-communications","status":"publish","type":"page","link":"https:\/\/www.alamance-nc.com\/pmp\/departments\/departments-a-d\/central-communications\/","title":{"rendered":"Central Communications"},"content":{"rendered":"<p><a href=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2017\/03\/IMG_1123.jpg\"><div class=\"soliloquy-outer-container\" data-soliloquy-loaded=\"0\"><div aria-live=\"polite\" id=\"soliloquy-container-716_1\" class=\"soliloquy-container soliloquy-transition-fade soliloquy-fade soliloquy-controls-active soliloquy-arrows-active soliloquy-default-slider soliloquy-theme-base no-js\" style=\"max-width:960px;margin:0 auto 20px;\"><ul id=\"soliloquy-716_1\" class=\"soliloquy-slider soliloquy-slides soliloquy-wrap soliloquy-clear\"><li aria-hidden=\"true\" class=\"soliloquy-item soliloquy-item-1 soliloquy-id-717 soliloquy-image-slide\" draggable=\"false\" style=\"list-style:none;\"><img decoding=\"async\" id=\"soliloquy-image-717\" class=\"soliloquy-image soliloquy-image-1\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/Night-picture-960x300_c.jpg\" alt=\"Night picture\" loading=\"lazy\" \/><\/li><li aria-hidden=\"true\" class=\"soliloquy-item soliloquy-item-2 soliloquy-id-718 soliloquy-image-slide\" draggable=\"false\" style=\"list-style:none;\"><img decoding=\"async\" id=\"soliloquy-image-718\" class=\"soliloquy-image soliloquy-image-2 soliloquy-preload\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/plugins\/soliloquy\/assets\/css\/images\/holder.gif\" data-soliloquy-src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/DSC01169-960x300_c.jpg\" alt=\"DSC01169\" loading=\"lazy\" \/><\/li><li aria-hidden=\"true\" class=\"soliloquy-item soliloquy-item-3 soliloquy-id-719 soliloquy-image-slide\" draggable=\"false\" style=\"list-style:none;\"><img decoding=\"async\" id=\"soliloquy-image-719\" class=\"soliloquy-image soliloquy-image-3 soliloquy-preload\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/plugins\/soliloquy\/assets\/css\/images\/holder.gif\" data-soliloquy-src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/DSC01253-960x300_c.jpg\" alt=\"DSC01253\" loading=\"lazy\" \/><\/li><\/ul><\/div><noscript><div class=\"soliloquy-no-js\" style=\"display:none;visibility:hidden;height:0;line-height:0;opacity:0;\"><img decoding=\"async\" class=\"soliloquy-image soliloquy-no-js-image skip-lazy\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/Night-picture.jpg\" alt=\"Night picture\" \/><img decoding=\"async\" class=\"soliloquy-image soliloquy-no-js-image skip-lazy\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/DSC01169.jpg\" alt=\"DSC01169\" \/><img decoding=\"async\" class=\"soliloquy-image soliloquy-no-js-image skip-lazy\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/DSC01253.jpg\" alt=\"DSC01253\" \/><\/div><\/noscript><\/div><\/a><\/p>\n<p><a href=\"https:\/\/www.alamance-nc.com\/ccom\/\">Central Communications<\/a>\u00a0processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire excluded).<\/p>\n<p><strong><span style=\"text-decoration: underline\">2022-2023 Workload Measures<\/span><\/strong><\/p>\n<p>1. Processing time for EMO Echo calls from route to dispatch<br \/>\n2. Processing time of Structure Fire calls from route to dispatch<br \/>\n3. Processing time for Disturbance\/ Domestic calls from received to dispatch<br \/>\n4. Number of 911 phone lines answered<br \/>\n5. Number of administrative phone lines answered<br \/>\n6. Number of administrative outbound calls<br \/>\n7. Number of CAD entries<br \/>\n8. Number of Radio Transmission<br \/>\n9. Number of Random Quality Assurance Case Reviews Completed<\/p>\n<p><em style=\"font-size: revert;color: initial\"><span style=\"font-size: 8pt\">Updated 7\/20\/2022<\/span><\/em><\/p>\n\n<table id=\"tablepress-38\" class=\"tablepress tablepress-id-38\">\n<thead>\n<tr class=\"row-1\">\n\t<th colspan=\"2\" class=\"column-1\">2022-2023 Performance Management Goals<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Goals<\/td><td class=\"column-2\">Progress<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">1) To increase communication, C-Com will conduct a quarterly meeting with Law Enforcement User group<br \/>\nto discuss relevant 911 issues.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">2) To respond to residents' needs as quickly as possible, 95% of all 911 phone lines will be answered<br \/>\nwithin 10 seconds (2 rings).<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">3) To respond to residents' needs as quickly as possible, 95% of all administrative phone lines will be<br \/>\nanswered within 15 seconds (3 rings).<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">4) To ensure quality operator assistance, 90% of all full-time employees will complete 48 hours of training<br \/>\nannually.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">5) To prepare for emergencies, each full-time employee will train at the Backup Center annually.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">6) To maintain access for people with disabilities who use teletypewriters, C-Com will conduct TTY tests<br \/>\nweekly with Burlington Communications.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">7) To prepare and train for emergencies, each full-time employee will participate in a tabletop exercise<br \/>\ntwice a year with the department or another emergency services agency.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">8) To evaluate callers' needs and connect them to appropriate resources, all full-time employees will be<br \/>\noffered Mental Health Training as classes are available.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">9) Representative(s) will attend each Peer Review meeting established by EMS and provide statistical data<br \/>\nrequested by the Alamance County Medical Director.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">10) C-Com will meet with the Alamance County Fire Users Group bi-monthly to increase communications<br \/>\nand strengthen agency relationship.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">11) To increase communication, Administration will meet with Burlington Communications semi-annually.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">12) To further strengthen partnerships, C-Com will track and report response times for internal and external<br \/>\ninquiries.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">13) Alamance County Central Communications will successfully transition to the MCC-7500E radio system.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">14) C-Com will track and report vacancies\/turnover each month to the County Manager.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">15) C-Com will maintain at least (1) staff member certified in Critical Incident Debriefing per year.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">16) Administrative job duties will continue to be evaluated to insure staff are cross trained.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">17) Departmental Committee will continue to meet to review departmental policies and procedures to ensure<br \/>\nthey are up to date.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n","protected":false},"excerpt":{"rendered":"<p>Central Communications\u00a0processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire&hellip; <a class=\"continue\" href=\"https:\/\/www.alamance-nc.com\/pmp\/departments\/departments-a-d\/central-communications\/\"><span> Central Communications<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":200,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpm_timeformat":"","_wpm_styles":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-206","page","type-page","status-publish","hentry","clearfix"],"featured_image_src":null,"featured_image_src_square":null,"publishpress_future_action":{"enabled":false,"date":"2026-06-26 08:18:01","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages\/206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/comments?post=206"}],"version-history":[{"count":0,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages\/206\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages\/200"}],"wp:attachment":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/media?parent=206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}