{"id":222,"date":"2017-03-09T15:38:51","date_gmt":"2017-03-09T15:38:51","guid":{"rendered":"https:\/\/www.alamance-nc.com\/pmp\/?page_id=222"},"modified":"2022-07-21T19:19:59","modified_gmt":"2022-07-21T19:19:59","slug":"information-technology-it","status":"publish","type":"page","link":"https:\/\/www.alamance-nc.com\/pmp\/departments\/departments-h-l\/information-technology-it\/","title":{"rendered":"Information Technology (IT)"},"content":{"rendered":"<div class=\"soliloquy-outer-container\" data-soliloquy-loaded=\"0\"><div aria-live=\"polite\" id=\"soliloquy-container-751_1\" class=\"soliloquy-container soliloquy-transition-fade soliloquy-fade soliloquy-controls-active soliloquy-arrows-active soliloquy-default-slider soliloquy-theme-base no-js\" style=\"max-width:960px;margin:0 auto 20px;\"><ul id=\"soliloquy-751_1\" class=\"soliloquy-slider soliloquy-slides soliloquy-wrap soliloquy-clear\"><li aria-hidden=\"true\" class=\"soliloquy-item soliloquy-item-1 soliloquy-id-754 soliloquy-image-slide\" draggable=\"false\" style=\"list-style:none;\"><img decoding=\"async\" id=\"soliloquy-image-754\" class=\"soliloquy-image soliloquy-image-1\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/DSC01209-960x400_c.jpg\" alt=\"DSC01209\" loading=\"lazy\" \/><\/li><li aria-hidden=\"true\" class=\"soliloquy-item soliloquy-item-2 soliloquy-id-755 soliloquy-image-slide\" draggable=\"false\" style=\"list-style:none;\"><img decoding=\"async\" id=\"soliloquy-image-755\" class=\"soliloquy-image soliloquy-image-2 soliloquy-preload\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/plugins\/soliloquy\/assets\/css\/images\/holder.gif\" data-soliloquy-src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/group-1-960x400_c.jpg\" alt=\"group\" loading=\"lazy\" \/><\/li><\/ul><\/div><noscript><div class=\"soliloquy-no-js\" style=\"display:none;visibility:hidden;height:0;line-height:0;opacity:0;\"><img decoding=\"async\" class=\"soliloquy-image soliloquy-no-js-image skip-lazy\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/DSC01209.jpg\" alt=\"DSC01209\" \/><img decoding=\"async\" class=\"soliloquy-image soliloquy-no-js-image skip-lazy\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/group-1.jpg\" alt=\"group\" \/><\/div><\/noscript><\/div>\n<p><a href=\"https:\/\/www.alamance-nc.com\/mis\/\">The Information Technology Department<\/a>\u00a0is a service department that serves the technology needs of county departments, their tech communication with the public, safely secures all county technology, and backups all county data.\u00a0 If there is a technological way for departments to do the job better we want to make that happen.\u00a0 The technology needs and requirements of the county have rapidly evolved over the last number of years.\u00a0 IT has gone from ordering, connecting, backing up, configuring wired desktop PCs and servers, to a department that must now also research, fully secure, maintain, replicate, connect, install and support hundreds of programs and applications on smart devices, cameras, mobile devices, PCs, virtualized servers, and connected through wired, Wi-Fi, cell towers, our internal network and the cloud.\u00a0\u00a0 We must also navigate and pass audits required by the State and Federal governments for HIPAA, CJIS, and PCI, plus communicate to our citizens in new ways through social media and the web, retain years of vital records, and keep hackers at bay.\u00a0 Just like in our everyday lives, the number of devices, systems, and folks requiring more technology to do their work has grown exponentially.<\/p>\n<p><strong><span style=\"text-decoration: underline\">2022-2023 Workload Measures<\/span><\/strong><\/p>\n<p>1. Number of help desk requests resolved<br \/>\n2. Number of help desk requests received<br \/>\n3. Number of unplanned outages affecting service at any time of day (Percentage up 24\/7)<br \/>\n4. Completion time of high priority work orders (hrs)<br \/>\n5. Completion time of medium priority work order (hrs)<br \/>\n6. Number of print shop jobs completed<\/p>\n<p><span style=\"font-size: 8pt\"><em><br \/>\nUpdated 7\/20\/2022<\/em><\/span><br \/>\n\n<table id=\"tablepress-49\" class=\"tablepress tablepress-id-49\">\n<thead>\n<tr class=\"row-1\">\n\t<th colspan=\"2\" class=\"column-1\">2022-2023 Performance Management Goals<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Goals<\/td><td class=\"column-2\">Progress<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">1) Information Technology will take the County to the next level of protection from hackers and<br \/>\nransomware by working with the state cyber strike team, utilizing insurance recommendations, and<br \/>\nimplementing more of their new tools and methods.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">2) IT will transition to a new IT inventory management system as the primary system used in the county<br \/>\nfor efficiency and better customer service.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">3) County IT will work with the state court IT department to upfit at least 2 of the courtrooms to the new<br \/>\ncisco WebEx virtual court systems.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">4) If funded with the Great Grant or NCCAB program, which will produce more broadband access<br \/>\nopportunities, IT will engage with the community partners to jointly come up with new solution<br \/>\nplanning for combating the \u201cDigital Divide\u201d, with the new resources.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">5) To maintain good customer service to our employees, 90% or more Work Orders will be assigned within<br \/>\none business day.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">6) IT will upfit and develop the new learning system, including the phishing requirement for our county<br \/>\nemployees by developing and distributing content to keep employees engaged in the security fight.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">7) If given needed personnel, IT will transition back to a healthy proactive department (training,<br \/>\ninnovating, and engaging) rather than a reactive department in the current post-pandemic and increased<br \/>\nIT security environment.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-49 from cache --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Information Technology Department\u00a0is a service department that serves the technology needs of county departments, their tech communication with the public, safely secures all county technology, and backups all county&hellip; <a class=\"continue\" href=\"https:\/\/www.alamance-nc.com\/pmp\/departments\/departments-h-l\/information-technology-it\/\"><span> Information Technology (IT)<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":202,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpm_timeformat":"","_wpm_styles":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-222","page","type-page","status-publish","hentry","clearfix"],"featured_image_src":null,"featured_image_src_square":null,"publishpress_future_action":{"enabled":false,"date":"2026-06-13 18:15:07","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages\/222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/comments?post=222"}],"version-history":[{"count":0,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages\/222\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages\/202"}],"wp:attachment":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/media?parent=222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}