{"id":237,"date":"2017-03-09T15:46:11","date_gmt":"2017-03-09T15:46:11","guid":{"rendered":"https:\/\/www.alamance-nc.com\/pmp\/?page_id=237"},"modified":"2022-07-22T16:57:09","modified_gmt":"2022-07-22T16:57:09","slug":"social-services","status":"publish","type":"page","link":"https:\/\/www.alamance-nc.com\/pmp\/departments\/departments-q-z\/social-services\/","title":{"rendered":"Social Services"},"content":{"rendered":"<p><span style=\"font-family: arial, helvetica, sans-serif;font-size: 12pt\"><a href=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2017\/03\/IMG_0127.jpg\"><div class=\"soliloquy-outer-container\" data-soliloquy-loaded=\"0\"><div aria-live=\"polite\" id=\"soliloquy-container-778_1\" class=\"soliloquy-container soliloquy-transition-fade soliloquy-fade soliloquy-controls-active soliloquy-arrows-active soliloquy-default-slider soliloquy-theme-base no-js\" style=\"max-width:960px;margin:0 auto 20px;\"><ul id=\"soliloquy-778_1\" class=\"soliloquy-slider soliloquy-slides soliloquy-wrap soliloquy-clear\"><li aria-hidden=\"true\" class=\"soliloquy-item soliloquy-item-1 soliloquy-id-783 soliloquy-image-slide\" draggable=\"false\" style=\"list-style:none;\"><img decoding=\"async\" id=\"soliloquy-image-783\" class=\"soliloquy-image soliloquy-image-1\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/IMG_0137-960x300_c.jpg\" alt=\"IMG_0137\" loading=\"lazy\" \/><\/li><li aria-hidden=\"true\" class=\"soliloquy-item soliloquy-item-2 soliloquy-id-781 soliloquy-image-slide\" draggable=\"false\" style=\"list-style:none;\"><img decoding=\"async\" id=\"soliloquy-image-781\" class=\"soliloquy-image soliloquy-image-2 soliloquy-preload\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/plugins\/soliloquy\/assets\/css\/images\/holder.gif\" data-soliloquy-src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/1-960x300_c.jpg\" alt=\"1\" loading=\"lazy\" \/><\/li><li aria-hidden=\"true\" class=\"soliloquy-item soliloquy-item-3 soliloquy-id-782 soliloquy-image-slide\" draggable=\"false\" style=\"list-style:none;\"><img decoding=\"async\" id=\"soliloquy-image-782\" class=\"soliloquy-image soliloquy-image-3 soliloquy-preload\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/plugins\/soliloquy\/assets\/css\/images\/holder.gif\" data-soliloquy-src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/DSC_0966-960x300_c.jpg\" alt=\"DSC_0966\" loading=\"lazy\" \/><\/li><\/ul><\/div><noscript><div class=\"soliloquy-no-js\" style=\"display:none;visibility:hidden;height:0;line-height:0;opacity:0;\"><img decoding=\"async\" class=\"soliloquy-image soliloquy-no-js-image skip-lazy\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/IMG_0137.jpg\" alt=\"IMG_0137\" \/><img decoding=\"async\" class=\"soliloquy-image soliloquy-no-js-image skip-lazy\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/1.jpg\" alt=\"1\" \/><img decoding=\"async\" class=\"soliloquy-image soliloquy-no-js-image skip-lazy\" src=\"https:\/\/www.alamance-nc.com\/pmp\/wp-content\/uploads\/sites\/60\/2019\/06\/DSC_0966.jpg\" alt=\"DSC_0966\" \/><\/div><\/noscript><\/div><\/a><\/span><\/p>\n<p><a href=\"https:\/\/www.alamance-nc.com\/dss\/\">The Department of Social Services\u00a0<\/a>is responsible for 27 mandated state and federal direct services that address issues of poverty, family violence, abuse, and exploitation.<\/p>\n<p>It functions as a safety net around basic human needs, protection of vulnerable adults and children, and is a strong community partner in improving the well-being of our citizens.<\/p>\n<p><span style=\"text-decoration: underline\"><strong>2022-2023 Workload Measures<\/strong><\/span><br \/>\n1. Number of children in foster care<br \/>\n2. Number of Adult Protective Services reports<br \/>\n3. Number of customers at Reception<br \/>\n4. Amount collected in Child Support payments<br \/>\n5. Number of households receiving food stamps<br \/>\n6. Number of Food and Nutrition Services applications received<br \/>\n7. Number of IT work orders placed<\/p>\n<p><span style=\"font-size: 8pt\"><em>Updated 7\/20\/22<\/em><\/span><\/p>\n\n<table id=\"tablepress-59\" class=\"tablepress tablepress-id-59\">\n<thead>\n<tr class=\"row-1\">\n\t<th colspan=\"2\" class=\"column-1\">2022-2023 Performance Management Goals<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Goals<\/td><td class=\"column-2\">Progress<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">1) Child Care: DSS will process 95% of Child Care Subsidy applications within 30 calendar days of the application date.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">2) Adult Services: DSS will complete 95% of status reports that are due each month in their specified time frame. <\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">3) Adult Services: DSS will complete 95% of facility complaints within their specified time frame.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">4) Child Welfare: DSS will initiate 95% of all screened-in reports within assigned time frames.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">5) Child Welfare: 95% of all foster children will have a contact in their placement each month.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">6) Child Welfare: DSS will conduct groups for children in out of home care (ages 13-21) a minimum of 16<br \/>\ntimes over the next fiscal year (virtual or in person). These groups should foster independence, personal<br \/>\ngrowth and daily living skills and support the LINKS outcomes.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">7) Economic Services: DSS will pass the monthly Medicaid report card with 90% or higher application<br \/>\nprocessing rate.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">8) Economic Services: DSS will process 95% of regular FNS applications within 25 days from the date of the application.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">9) Economic Services: DSS will process 95% of expedited FNS applications within four calendar days<br \/>\nfrom the date of application.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">10) Economic Services: DSS will ensure that 95% of FNS recertifications are processed on time each<br \/>\nmonth.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">11) Economic Services: DSS will process 85% of SAA within 45 days of receipt.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">12) Economic Services: DSS will process 85% of SAD applications within 60 days of receipt.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">13) Economic Services: Economic services will ensure new staff have NC Fast Certification requirements<br \/>\nfor their position completed within 90 days of their start date.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">14) Work First: DSS will process 95% of Work First applications within 45 days of receipt.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">15) Work First: DSS will process 95% of the Work First recertifications no later than the last day of the<br \/>\ncurrent recertification period.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">16) Energy: DSS will process 95% of Crisis Intervention Program (CIP) applications within one business<br \/>\nday for applicants with no heat or cooling source.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">17) Energy: DSS will process 95% of Crisis Intervention Program (CIP) applications within two business<br \/>\ndays for applicants who have a heat or cooling source.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">18) Program Integrity: DSS will ensure that 90% of Program Integrity claims are established within 180<br \/>\ndays of the date of discovery.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">19) Child Support: DSS will have 92.88% of paternities established for children born out of wedlock.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">20) Child Support: DSS will have 77.85% of child support cases under order establishing support<br \/>\nobligations.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">21) Legal: Legal will develop and deliver a basic training curriculum for IVD, CPS, and APS staff for a<br \/>\nminimum of four trainings in the next fiscal year.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-24\">\n\t<td class=\"column-1\">22) Human Resources: DSS will provide no less than 2 leadership trainings during the fiscal year.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<tr class=\"row-25\">\n\t<td class=\"column-1\">23) Information Technology: DSS will conduct a minimum of 4 refresher trainings to cover the major IT related<br \/>\nsoftware systems.<\/td><td class=\"column-2\"><em>In Progress<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-59 from cache -->\n","protected":false},"excerpt":{"rendered":"<p>The Department of Social Services\u00a0is responsible for 27 mandated state and federal direct services that address issues of poverty, family violence, abuse, and exploitation. It functions as a safety net&hellip; <a class=\"continue\" href=\"https:\/\/www.alamance-nc.com\/pmp\/departments\/departments-q-z\/social-services\/\"><span> Social Services<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":204,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpm_timeformat":"","_wpm_styles":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-237","page","type-page","status-publish","hentry","clearfix"],"featured_image_src":null,"featured_image_src_square":null,"publishpress_future_action":{"enabled":false,"date":"2026-06-22 12:14:59","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages\/237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/comments?post=237"}],"version-history":[{"count":0,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages\/237\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/pages\/204"}],"wp:attachment":[{"href":"https:\/\/www.alamance-nc.com\/pmp\/wp-json\/wp\/v2\/media?parent=237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}