Welcome to Alamance County Department of Social Services
The Alamance County Department of Social Services promotes safety, self-determination, and self-sufficiency for families, children, and adults through the delivery of services in a professional and caring manner.
Our services touch every segment of the population to allow families to gain the knowledge, the skills, and the support that help them to become strong and healthy.
Hours of Operation are Monday -Friday 8:00 am to 5 pm.
Social Services: 319 North Graham-Hopedale Road • Burlington, NC 27217 • Phone 336-570-6532
Please see our Agency Announcements page for agency updates, upcoming community events, and new resources.
Energy Assistance Program
In an effort to keep our community safe from COVID-19, new procedures will be implemented to maintain social distancing guidelines and prevent large groups from gathering in our agency lobbies. We will begin taking applications on Tuesday 7/7/20.
To be potentially eligible for assistance, you must have a condition that would put your life or health at risk without a cooling source. You must also be able to meet the income guidelines. We can only assist with the amount needed to avoid a cooling crisis up to $600 per state fiscal year.
The following procedures are in place:
- Energy applications and interviews will not be conducted face-to-face.
- Applications can be picked up at the main entrance of the DSS building, printed from our website, taken by phone or mailed per customer request.
- Contact 336-570-6532 to place an application
- If picking up your application at the DSS building, you must return to your vehicle to complete the application.
- Once completed, applications can be returned to Alamance DSS by:
- Secured drop box located at the main entrance of Social Services
- Mail to 319 N. Graham Hopedale Road Suite C Burlington, NC 27217
- Email at Myenergyapp@alamance-nc.com
- Fax at 336-229-2021
- Additional information can be returned with your application such as income verification (last 4 paystubs if paid weekly, last 2 paystubs if paid biweekly) and energy bill information.
Once your application is received your interview will be conducted by telephone—your application will not be considered valid until an interview has been completed and a signed application received. You will be contacted by an energy worker for an interview, so please include a valid contact phone number to ensure your interview can be completed. Once the interview has been completed, your application will be processed.
Per new state policy, you do not have to be at a point of disconnection to apply for services, you only need a past due bill.
To find more information about eligibility and links to print an application in English or Spanish. Click Here.
To inquire if funding is available, please call our information line at 336-229-2974.
Now, you can now easily report changes to your Food and Nutrition Services (Food Stamps), Medicaid, WFFA and Child care case using our online HIPAA compliant form. Once your change is received, your caseworker will contact you if additional information is needed.
You now have the option to upload supporting documents for your application or re-determination requested by your caseworker.
In accordance with Federal law and U.S. Department of Agriculture (USDA) and U.S. Department of Health and Human Services (HHS) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability. Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion or political beliefs.
To file a complaint of discrimination, contact USDA or HHS. Write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TTY). Write HHS, Director, Office for Civil Rights, Room 506-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (202) 619-3257 (TTY). USDA and HHS are equal opportunity providers and employers.
Clients have the right to free interpreter services. Los clientes tienen el derecho de los servicios de intérprete gratis.