Welcome to Alamance County Department of Social Services

The Department of Social Services provides economic assistance to Alamance County citizens with basic subsistence needs. We work in cooperation with other public and private organizations to protect children, strengthen families and help individuals and families achieve self-sufficiency.

Hours of Operation are Monday -Friday 8:00 am to 5 pm.

Social Services: 319 North Graham-Hopedale Road • Burlington, NC 27217 • Phone 336-570-6532

In an effort to keep our community safe from the COVID-19 outbreak, our agency as implemented procedures to promote social distancing. 

Economic Services will no longer conduct face-to-face contact with our customers.  We will continue to accept applications for Food and Nutrition (Food Stamps), Medicaid and Work First benefits.  Applications can be completed online at www.ePass.nc.gov or by phone at 336-570-6532.  Paper applications will continue to be available in our agency or can be mailed per customer request. 

Completed applications can be returned to our agency by:

  • Secured drop box located at the main entrance of Social Services
  • Mail to 319 N. Graham- Hopedale Road Suite C Burlington, NC 27217.   
  • Email at AskDSS@alamance-nc.com
  • Fax at 336-290-8651.

If you have questions regarding your current benefits, or wish to speak with your caseworker, please contact our agency at 336-570-6532.

EBT Cards and mail pick up will be available Monday – Friday, at the ground floor lobby.  


Now, you can now easily report changes to your Food and Nutrition Services (Food Stamps) or Medicaid case using our online secured form. Once your change is received, your caseworker will contact you if additional information is needed.

Click to complete the secure change form.

The change form is mobile friendly.

Non-Discrimination Statement

In accordance with Federal law and U.S. Department of Agriculture (USDA) and U.S. Department of Health and Human Services (HHS) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability. Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion or political beliefs.

To file a complaint of discrimination, contact USDA or HHS. Write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TTY). Write HHS, Director, Office for Civil Rights, Room 506-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (202) 619-3257 (TTY). USDA and HHS are equal opportunity providers and employers.

Clients have the right to free interpreter services. Los clientes tienen el derecho de los servicios de intérprete gratis.