The North Carolina Department of Health and Human Services continues to provide ongoing benefits as well as some emergency benefits as the impact of COVID-19 continues in our state. There are several ways you can apply or find out more information online to get benefits for you and your family.
Click to see the resources that may be available to you.
Visit the NC DHHS Website for more information.
At this time our Economic Services staff are no longer conducting face-to-face interactions with our customers until further notice. You may contact our agency at 336-570-6532 to speak with your DSS caseworker. Use the links below to see how each area is affected.
Food and Nutrition Services (Food Stamps)
Updated 7/1/20
Food and Nutrition Redeterminations
Important Food Stamp Information:
Active Food and Nutrition cases (Food Stamps) will no longer be extended after June 2020. Recertification forms will be mailed to households with a certification period that ends July 31, 2020 and after.
Completed recertification forms must be returned to our agency to qualify for continued benefits. These can be turned in by:
- Secured drop box located at the main entrance of Social Services
- Mail to 319 N. Graham Hopedale Road Suite C Burlington, NC 27217
- Faxed to 336-290-8651
**Please be sure you provide an updated phone number. Your worker will contact you by phone to complete the required interview.
There are several ways to check your FNS balance. Using your card number, you can:
- Call 1-888-622-7328
- Visit www.ebtedge.com. Click on More Information under EBT Cardholders.
- Download the ebtEDGE mobile app. The app is available as a free download on the Apple Store and Google Play.
Reporting a Change
Customers can now easily report changes to your Food and Nutrition (Food Stamps) case by using our online HIPAA compliant form. Once your change is received, your caseworker will contact you if additional information is needed. Report your change electronically by clicking here.
Pandemic Supplements
Pandemic supplements are supplements given to a household’s EBT benefits. The supplement is the amount it takes to bring the household up to the maximum benefit amount for their household size. If the household already receives the maximum amount, they will not receive a supplement. Unfortunately, at this time we are unable to provide a specific date that your supplement will be released. We do know as of March 18, 2020, NC issued supplements for March beginning April 1st through April 10th and will begin issuing April supplements on April 22nd through May 1st.
Pandemic EBT
The P-EBT program provides a benefit on an EBT card to families whose children have access to free and reduced lunch at school. Families will not need to apply for the P-EBT program. Eligible families already receiving Food Stamp benefits will receive an additional benefit on their existing EBT card. For families not already enrolled in Food Stamps, a new EBT card will be mailed to your residence. Unfortunately, at this time we are unsure when these benefits will be issued. This is completed at the state level; these benefits will not be issued by your local DSS.
Medicaid
Medicaid Re determinations:
At this time, Medicaid cases due for redetermination during the months of March, April and May have or will be extended. Case will be extended for 6 to 12 months. No information is needed for cases to be extended.
Reporting a Change
Customers can now easily report changes to your Medicaid case by using our online HIPAA compliant form. Once your change is received, your caseworker will contact you if additional information is needed. Report your change electronically by clicking here.
New Applications & Supporting Documents
Applications for (Food & Nutrition Services and Medicaid) can be submitted electronically by visiting ePass.nc.gov or by contacting our agency at 336-570-6532. Work First applications can not be submitted electronically through the ePass website, however, they can be printed and may be returned to our agency. Applications are available for pick up at the main entrance of Social Services.
Return your application by:
- Our secured drop box located at the main entrance of Social Services
- Mail to 319 N. Graham Hopedale Road Suite C Burlington, NC 27217
- Email at AskDSS@alamance-nc.com
- Fax at 336-290-8651
Submitting Supporting Documents:
It is important to return requested information to our agency as quickly as possible. You may upload your supporting documents by clicking here, or return documents to our agency by one of the following:
- Secured drop box located at the main entrance of Social Services
- Mail to 319 N. Graham Hopedale Road Suite C Burlington, NC 27217
- Email at AskDSS@alamance-nc.com
- Fax at 336-290-8651
Frequently Asked Questions:
Q: Is my Food Stamp case being extended?
A: All recertifications due during the month of March, April and May will be extended for an additional 6 months. No additional information is needed from the customers for your case to be extended.
Q: Will my Medicaid case be extended?
A: All Medicaid recertifications due during the months of March, April and May are being extended for an additional 6 to 12 months. No additional information is needed from the customers for your case to be extended.
Q: Will I be receiving additional Food Stamp benefits?
A: Some customers who are actively receiving Food Stamps could receive additional allotments during the months of March and April. If you are not currently receiving the maximum allotment, you will be eligible for additional allotments.
Q: When will I be receiving additional Food Stamps?
A: Unfortunately, at this time we are unable to provide a specific date that your additional allotment will be released. We do know that additional March benefits are being issued beginning April 1 through April 19. Additional allotments for April will be issued beginning April 22nd.
Q: What is Pandemic EBT (P-EBT)?
A: The P-EBT program provides a benefit on an EBT card to families whose children have access to free and reduced lunch at school.
Q: Do I need to apply for P-EBT?
A: Families will not need to apply for the P-EBT program. Eligible families already receiving Food Stamp benefits will receive an additional benefit on their existing EBT card. For families not already enrolled in Food Stamps, a new EBT card will be mailed to your residence.
Q: When will I receive the P-EBT benefits?
A: Unfortunately, at this time we are unsure when these benefits will be issued. This is completed at the state level; these benefits will not be issued by your local DSS.
Q: How can I apply for Food Stamps?
A: To make an application, please visit ePass.nc.gov. You can file an application electronically or print an application. Applications are also available at the main entrance of the DSS building. Applications can be mailed to 319 N. Graham Hopedale Road Suite C Burlington, NC 27217, faxed to 336-290-8651, emailed to AskDSS@alamance-nc.com, or dropped off in our secured drop box at the main entrance.
Q: How can I apply for Medicaid?
A: To make an application, please visit ePass.nc.gov. You can file an application electronically or print an application. Applications are available at the main entrance of the DSS building or you can place your application via phone by contacting 336-570-6532. Applications can be mailed to 319 N. Graham Hopedale Road Suite C Burlington, NC 27217, faxed to 336-290-8651, emailed to AskDSS@alamance-nc.com, or dropped off in our secured drop box at the main entrance.
Q: How can I apply for Work First?
A: Applications for Work First benefits can be completed via phone at this time. To place an application, please contact 336-570-6532 to apply. You may also pick up a Work First application at the main entrance of DSS. Once completed it can be placed in our secured drop box or returned by mail to 319 N. Graham Hopedale Road Suite C Burlington, NC 27217, faxed to 336-290-8651, or emailed to AskDSS@alamance-nc.com.
Q: What if I needed to see my caseworker?
A: In an effort to protect our community, at this time we are currently not conducting face-to-face visits. Please call 336-570-6532 to be directed to your caseworker.
Q: How can I report a change?
A: You can report your change electronically by visiting our website at www.alamance-nc.com/dss and click the link to our secured change form. You may also contact our agency to report any changes to your caseworker.
Q: I need to provide information to my caseworker.
A: You can now upload your documents using our secured link on our website. Please visit our website at www.alamance-nc.com/dss and click the link to upload supporting documents. You may also provide your supporting documents by sending them via fax to 336-290-8651, email at AskDSS@alamance-nc.com, or dropping them off in our secured drop box at the main entrance.
Q: When will I know my application has been approved?
A: If is important to return any requested information to your caseworker as soon as possible. Once your application has been completed, you will be notified by mail of the outcome.
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