Q: How old does a child have to be to receive assistance?
A: Child care Subsidy will assist children from birth to 12 years old.

Q: What are the requirements to be added to the wait list?
A: All responsible adults in the household must be working and/or going to school.

Q: I am currently pregnant, am I eligible to be added to the wait list?
A: If you are pregnant and are planning to return to work, please contact our department after the child is born to be added to the childcare waiting list.

Q: How long does the application process take?
A: It can take up to 30 days to process an application. Parents should submit an application 30 days before the anticipated start of child care.  

Q: Is the countable income used before or after taxes?
A: Before taxes.

Q: Do I have to give the income of the other parent?
A: If you have a two parent household, you are required to submit income information from both parents. However, if one parent is absent from the household, the other parent must provide you with a statement of their contribution to the family (if applicable).

Q: Is child support for a child not receiving subsidy counted?
A: Yes, all income coming into the household is counted.

Q: What if the child I am receiving child care subsidy for moves out of the home?
A: The case head is responsible for reporting all changes within 10 days of the change occurring. Failure to do so could result in a referral to the fraud department.

Q: Where do I pay my parent fee?
A: All parent fees are paid to the provider of your choice. Please consult the provider regarding when and how fees are due.

Q: Does child care subsidy cover application and/or registration fees?
A: Subsidy funds do not cover any additional fees, such as application nor registration fees. Please research this information when choosing a provider.