Central Communications processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire excluded).
| Workload Measures: 2017/2018 |
| Average processing time for EMD Echo calls from received to dispatch (seconds): |
| Average processing time of Structure Fire calls from received to dispatch (seconds): |
| Average processing time for all calls from received to dispatch (seconds): |
| 911 phone lines answered: |
| Administrative phone lines answered: |
| Administrative Outbound Calls: |
| Number of CAD entries: |
Updated 7/5/17
| GOALS | PROGRESS |
|---|---|
| 95%of all 911 phone lines will be answered within 10 seconds (2 rings) | In Progress |
| 95%of all administrative phone lines will be answered within 15 seconds (3 rings) | In Progress |
| 90%of all full-time employees will complete 48 hours of training annually | In Progress |
| (4) Presentations will be conducted per year for public education | In Progress |
| Administration will meet with an emergency services department each month | In Progress |
| Conduct TTY tests weekly with Burlington Communications | In Progress |
| Full-time employees will spend 4 hours at the Backup Center annually | In Progress |
| Conduct semi-annual meetings with Burlington Communications | In Progress |
| Hire and successfully train 3 new part-time telecommunicators | In Progress |
| Become fully staffed by the end of FY2017-2018 | In Progress |
| Full-time employees will participate in a tabletop exercise twice a year with the department or another emergency services agency | In Progress |
| 30% of staff will receive Emergency Police Dispatch (EPD) certification | In Progress |
| Employees will complete Crisis Intervention Team Training (CITT) | In Progress |
| Full-time employees will train on MC1 annually | In Progress |