Central Communications processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire excluded).
| Workload Measures: 2020-21 |
| Processing time for EMD Echo calls from ROUTE to DISPATCH: |
| Processing time of Structure Fire calls from ROUTE to DISPATCH: |
| Processing time for Disturbance/ Domestic calls from RECEIVED to DISPATCH: avg. seconds |
| 911 phone lines answered: |
| Administrative phone lines answered: |
| Administrative outbound calls: |
| Number of CAD entries: |
| Number of Radio Transmission: |
| Number of ride-a-longs: |
Updated 8/4/2020
| GOALS | PROGRESS |
|---|---|
| 1) To increase communication, Ccom will conduct a quarterly meeting with Law Enforcement User group to discuss Emergency Police Dispatch | 0% |
| 2) To respond to residents' needs as quickly as possible, operators will answer 95% of all 911 phone lines within 10 seconds (2 rings) | 0% |
| 3) To respond to residents' needs as quickly as possible, 95% of all administrative phone lines will be answered within 15 seconds (3 rings) | 0% |
| 4) To ensure quality operator assistance, 90% of all full-time employees will complete 48 hours of training annually | 0% |
| 5) To prepare for emergencies, each full-time employee will train at the Backup Center annually | 0% |
| 6) To expand training for employees, CCOM will offer ride-a-longs for new and existing employees annually | 0% |
| 7) To maintain access for people with disabilities who use teletypewriters, Ccom will conduct TTY tests weekly with Burlington Communications | 0% |
| 8) To prepare and train for emergencies, each full-time employee will participate in a tabletop exercise twice a year with the department or another emergency services agency | 0% |
| 9) To evaluate callers' needs and connect them to appropriate resources, all full-time employees will be offered Mental Health Training as classes are available | 0% |
| 10) Representative(s) will attend the Peer Review meeting and provide statistical data requested by the Alamance County Medical Director. | 0% |
| 11) To increase communication, Administration will meet with Burlington Communications semi-annually. | 0% |
| 12) To further strengthen partnerships, C-Com will track and report response times for internal and external inquiries | 0% |
| 13) To ensure solvency, C-Com will make recommendations for an updated revenue plan | 0% |
| 14) C-Com will track and report vacancies/turnover each month to the County Manager | 0% |