Central Communications processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire excluded).
| Workload Measures: 2017/2018 |
| Average processing time for EMD Echo calls from route to dispatch: 1 minute, 9 seconds |
| Average processing time of Structure Fire calls from route to dispatch: 33 seconds |
| Average processing time for Disturbance calls from received to dispatch: 1 minute, 59 seconds |
| 911 phone lines answered: 8,976 |
| Administrative phone lines answered: 9,433 |
| Administrative Outbound Calls: 4,985 |
| Number of CAD entries: 20,983 |
Updated 9/12/17
| GOALS | PROGRESS |
|---|---|
| 95%of all 911 phone lines will be answered within 10 seconds (2 rings) | 97.91% |
| 95%of all administrative phone lines will be answered within 15 seconds (3 rings) | 99.72% |
| 90%of all full-time employees will complete 48 hours of training annually | 100% of full-time employees completed mandatory August training |
| (4) Presentations will be conducted per year for public education | August 12th presentation for back-to-school at JCPenney and August 19th presentation for Graham Police Explorers |
| Administration will meet with an emergency services department each month |  |
| Conduct TTY tests weekly with Burlington Communications | |
| Full-time employees will spend 4 hours at the Backup Center annually | 10% of full-time employees have completed Backup Center training. |
| Conduct semi-annual meetings with Burlington Communications | In Progress |
| Hire and successfully train 3 new part-time telecommunicators | In Progress |
| Become fully staffed by the end of FY2017-2018 | 93% fully staffed |
| Full-time employees will participate in a tabletop exercise twice a year with the department or another emergency services agency | 9 full-time employees participated in Emergency Management exercise at ACC on August 3rd |
| 30% of staff will receive Emergency Police Dispatch (EPD) certification | 8% of employees have received EPD certification. |
| Employees will complete Crisis Intervention Team Training (CITT) | 5% of employees have completed CITT. |
| Full-time employees will train on MC1 annually | 30% of full-time employees have trained on MC1 |