Central Communications processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire excluded).

Workload Measures: 2016/2017 
Average processing time for EMD Echo calls from received to dispatch (seconds): 30
Average processing time of Structure Fire calls from received to dispatch (seconds): 33
Average processing time for all calls from received to dispatch (seconds): 139
911 phone lines answered: 63,134
Administrative phone lines answered: 51,900
Administrative Outbound Calls: 36,593
Number of CAD entries:133,960

Updated 3/23/17


GOALSPROGRESS
95% of all 911 phone lines will be answered within (10) seconds
In Progress
95% of all administrative phone lines will be answered within (15) secondsIn Progress
90% of all full-time employees will complete (2) hours of training each monthcheck
(4) Presentations will be conducted per year for public educationcheck
Communications Director will meet with (1) emergency services department each monthIn Progress
Conduct TTY test weeklyIn Progress
Monthly check of the backup centerIn Progress
Conduct semi-annual meetings with Burlington CommunicationsIn Progress
Work with Alamance Community College to implement a prerequisite course of study for potential 911 Telecommunicators In Progress