Central Communications processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire excluded).

Workload Measures: 2017/2018
Average processing time for EMD Echo calls from received to dispatch (seconds):
Average processing time of Structure Fire calls from received to dispatch (seconds):
Average processing time for all calls from received to dispatch (seconds):
911 phone lines answered:
Administrative phone lines answered: 
Administrative Outbound Calls:
Number of CAD entries:

Updated 7/5/17

95%of all 911 phone lines will be answered within 10 seconds (2 rings)In Progress
95%of all administrative phone lines will be answered within 15 seconds (3 rings)In Progress
90%of all full-time employees will complete 48 hours of training annuallyIn Progress
(4) Presentations will be conducted per year for public educationIn Progress
Administration will meet with an emergency services department each monthIn Progress
Conduct TTY tests weekly with Burlington CommunicationsIn Progress
Full-time employees will spend 4 hours at the Backup Center annuallyIn Progress
Conduct semi-annual meetings with Burlington CommunicationsIn Progress
Hire and successfully train 3 new part-time telecommunicatorsIn Progress
Become fully staffed by the end of FY2017-2018In Progress
Full-time employees will participate in a tabletop exercise twice a year with the department or another emergency services agencyIn Progress
30% of staff will receive Emergency Police Dispatch (EPD) certificationIn Progress
Employees will complete Crisis Intervention Team Training (CITT)In Progress
Full-time employees will train on MC1 annuallyIn Progress