Central Communications processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire excluded).

Workload Measures: 2020-21
Processing time for EMD Echo calls from ROUTE to DISPATCH:
Processing time of Structure Fire calls from ROUTE to DISPATCH:
Processing time for Disturbance/ Domestic calls from RECEIVED to DISPATCH: avg. seconds
911 phone lines answered:
Administrative phone lines answered:
Administrative outbound calls:
Number of CAD entries:
Number of Radio Transmission:
Number of ride-a-longs: 

Updated 8/4/2020

1) To increase communication, Ccom will conduct a quarterly meeting with Law Enforcement User group to discuss Emergency Police Dispatch0%
2) To respond to residents' needs as quickly as possible, operators will answer 95% of all 911 phone lines within 10 seconds (2 rings)0%
3) To respond to residents' needs as quickly as possible, 95% of all administrative phone lines will be answered within 15 seconds (3 rings)0%
4) To ensure quality operator assistance, 90% of all full-time employees will complete 48 hours of training annually0%
5) To prepare for emergencies, each full-time employee will train at the Backup Center annually0%
6) To expand training for employees, CCOM will offer ride-a-longs for new and existing employees annually0%
7) To maintain access for people with disabilities who use teletypewriters, Ccom will conduct TTY tests weekly with Burlington Communications0%
8) To prepare and train for emergencies, each full-time employee will participate in a tabletop exercise twice a year with the department or another emergency services agency0%
9) To evaluate callers' needs and connect them to appropriate resources, all full-time employees will be offered Mental Health Training as classes are available0%
10) Representative(s) will attend the Peer Review meeting and provide statistical data requested by the Alamance County Medical Director.0%
11) To increase communication, Administration will meet with Burlington Communications semi-annually.0%
12) To further strengthen partnerships, C-Com will track and report response times for internal and external inquiries 0%
13) To ensure solvency, C-Com will make recommendations for an updated revenue plan 0%
14) C-Com will track and report vacancies/turnover each month to the County Manager0%