Central Communications processes emergency and non-emergency calls for service for Alamance County and provides radio dispatch for County and Municipal Fire, Rescue, Law Enforcement, and Ambulance services (Burlington Police and Fire excluded).
| Workload Measures: 2016/2017 |
| Average processing time for EMD Echo calls from received to dispatch (seconds): 30 |
| Average processing time of Structure Fire calls from received to dispatch (seconds): 33 |
| Average processing time for all calls from received to dispatch (seconds): 139 |
| 911 phone lines answered: 63,134 |
| Administrative phone lines answered: 51,900 |
| Administrative Outbound Calls: 36,593 |
| Number of CAD entries:133,960 |
Updated 3/23/17
| GOALS | PROGRESS |
|---|---|
| 95% of all 911 phone lines will be answered within (10) seconds | In Progress |
| 95% of all administrative phone lines will be answered within (15) seconds | In Progress |
| 90% of all full-time employees will complete (2) hours of training each month |  |
| (4) Presentations will be conducted per year for public education | |
| Communications Director will meet with (1) emergency services department each month | In Progress |
| Conduct TTY test weekly | In Progress |
| Monthly check of the backup center | In Progress |
| Conduct semi-annual meetings with Burlington Communications | In Progress |
| Work with Alamance Community College to implement a prerequisite course of study for potential 911 Telecommunicators | In Progress |