Veterans Services assists veterans and dependents in benefits and files service connected disabilities and non-service pension claims; and files medical, burial, and vocational rehabilitation appeals, as well as NC benefits. This department also orders departments of defense records, assists with medical bills, orders medical records, and helps to promote education, and home loans.
2022-2023 Workload Measures
1. Number of walk-ins per month
2. Number clients served per month
3. Number of calls received per month
4. Number of calls returned per month
5. Number of fully developed claims per month
6. Number of scanned documents per month
7. Number of after hour meetings and events per month
8. Number of referrals to outside agencies
9. Number of defense inquiries
10. Number of Congressional inquiries and referrals
11. Number of assists with numerous medical and non-medical issues
12. Number of out of county veterans served
Updated 7/20/2022
| 2022-2023 Performance Management Goals | |
|---|---|
| Goals | Progress |
| 1) To encourage community recognition and support, the Veteran Service office will coordinate the Veteran’s Day Parade. | In Progress |
| 2) To improve efficiency, veterans’ staff will meet state and federal requirements to achieve a total of 16 CEU's per year. | In Progress |
| 3) To improve efficiency, veterans’ staff will provide training/skills to our new Administrative Assistant. | In Progress |
| 4) To ensure all deceased Alamance County veterans are recognized on Memorial Day, Veteran’s Services will coordinate with the Register of Deeds and the War Memorial Committee. | In Progress |
| 5) To ensure veterans’ needs are met, Veterans Services will refer and work with Veteran Bridge Homes as an advocate for homeless/displaced veterans. | In Progress |
| 6) To ensure veterans’ needs are responded to in a timely manner, 80% of calls will be addressed within 24 business hours. | In Progress |