Veterans Services assists veterans and dependents in benefits and files service connected disabilities and non-service pension claims; and files medical, burial, and vocational rehabilitation appeals, as well as NC benefits. This department also orders departments of defense records, assists with medical bills, orders medical records, and helps to promote education, and home loans.

Workload Measures: 2021-2022
1. Number of walk-ins per month
2. Number clients served per month
3. Number of calls received per month
4. Number of calls returned per month
5. Number of fully developed claims per month
6. Number of scanned documents per month
7. Number of after hour meetings and events per month
8. Number of referrals to outside agencies
9. Number of defense inquiries
10. Number of Congressional inquiries and referrals
11. Number of assists with numerous medical and non-medical issues
12. Number of out of county veterans served

Updated 8/17/2021

1) To ensure efficient case management, 25% of older files will be converted to VetraSpec.In Progress
2) To improve efficiency, veterans’ staff will meet state and federal requirements to achieve a total of 16 CEU's per yearIn Progress
3) To encourage community recognition and support, Veteran Services will coordinate the Veteran's Day ParadeIn Progress
4) To educate and expedite veterans' services, Veterans Services will form an alliance with US Congressman Ted Budd's office. In Progress
5) To advocate for veterans and dependent claims, Veteran Services will educate our clients on the benefits of writing statements in support of improving benefits.In Progress
6) To ensure customers' needs are responded to in a timely manner, 75% of missed calls will be returned within 24 hours.In Progress