Veteran's Day ParadeVeterans Services assists veterans and dependents in benefits and files service connected disabilities and non-service pension claims.

It also files medical, burial, and vocational rehabilitation appeals, as well as NC benefits. This department orders departments of defense records, assists with medical bills, orders medical records, and helps to promote education, and home loans.

Workload Measures: 2017/2018 (April)
Number of claims: 51
Number of scanned documents: 1,748
Number of Department of Defense inquiries: 11
Number of referrals to outside agencies: 4
Number of veterans assisted with medical and non-medical issues: 120
Number of clients seen on a walk-in basis for non-claim related issues: 61
Number of client visits: 500
Updated 4/12/18

Community Service: Sponsor the newly formed Alamance County Military Support GroupIn Progress
Productivity: When clients call the office to request appointments, they are advised at that time to bring the necessary documents in order to complete the claim. In doing so, 80% of all paperwork pertaining to the claim will now be completed in one visit to the office.In Progress
Productivity: Intent to file: Important to protect Veterans date of claim, which allows one year to complete. This provides more timely benefits.In Progress
Training: NC and National accreditation for 3rd employeeIn Progress
Efficiency: Completion of paperless files: Laserfichecheck
Training: Staff members will participate in two training conferences per year and mandatory state training meetings for cumulative value of 20 CEUs per yearIn Progress
Community Service: Our office will sponsor a Veterans Day Parade on November 11th in downtown Graham each year in honor of our Veteranscheck
Return 80% of missed calls within 24 hourscheck