Veteran's Day ParadeVeterans Services assists veterans and dependents in benefits and files service connected disabilities and non-service pension claims.

It also files medical, burial, and vocational rehabilitation appeals, as well as NC benefits. This department orders departments of defense records, assists with medical bills, orders medical records, and helps to promote education, and home loans.

Workload Measures: 2018/2019
Number of walk-ins: 1,095
Number clients served: 5,671
Number of calls received: 4,291
Number of calls returned: 4,231
Number of fully developed claims: 440
Number of scanned documents: 8,085
Number of after hour meetings and events: 83
Number of referrals to outside agencies: 65
Number of defense inquiries: 136
Number of Congressional inquiries and referrals: 14
Number of assists with numerous medical and non-medical issues: 928
Number of out of county veterans served: 126
Updated 5/20/2019

To store records more efficiently, Veterans staff will be trained to use Laserfiche80%
To effectively provide services to veterans, staff will be trained to use the Veterans Benefit Management System85%
To improve service delivery, staff will participate in conferences and state trainings for a total of 20 CEUs per year100%
To provide ADA services, the Veterans Department will provide access to hearing loss phone availability100%
To ensures customers' needs are responded to in a timely manner, 80% of missed calls will be returned within 24 hours98%
To connect veterans with services, staff will provide at least 5 outreach events/programs to the community 100% (20 events)
To increase access to services, Veteran Services will partner with the Stepping Up Initiative to explore a process that connects veterans with mental illnesses to servicesIn Progress
To encourage community recognition and support, Veterans staff will coordinate the Veterans Day Parade and Festival100%
To reduce barriers between virtual visitors and the information that they need, the Veterans Dept. will work with IT staff to update WCAG 2.0 AA standards and basic readability 80%