The Department of Social Services is responsible for 27 mandated state and federal direct services that address issues of poverty, family violence, abuse, and exploitation.
It functions as a safety net around basic human needs, protection of vulnerable adults and children, and is a strong community partner in improving the well-being of our citizens.
2022-2023 Workload Measures
1. Number of children in foster care
2. Number of Adult Protective Services reports
3. Number of customers at Reception
4. Amount collected in Child Support payments
5. Number of households receiving food stamps
6. Number of Food and Nutrition Services applications received
7. Number of IT work orders placed
Updated 7/20/22
| 2022-2023 Performance Management Goals | |
|---|---|
| Goals | Progress |
| 1) Child Care: DSS will process 95% of Child Care Subsidy applications within 30 calendar days of the application date. | In Progress |
| 2) Adult Services: DSS will complete 95% of status reports that are due each month in their specified time frame. | In Progress |
| 3) Adult Services: DSS will complete 95% of facility complaints within their specified time frame. | In Progress |
| 4) Child Welfare: DSS will initiate 95% of all screened-in reports within assigned time frames. | In Progress |
| 5) Child Welfare: 95% of all foster children will have a contact in their placement each month. | In Progress |
| 6) Child Welfare: DSS will conduct groups for children in out of home care (ages 13-21) a minimum of 16 times over the next fiscal year (virtual or in person). These groups should foster independence, personal growth and daily living skills and support the LINKS outcomes. | In Progress |
| 7) Economic Services: DSS will pass the monthly Medicaid report card with 90% or higher application processing rate. | In Progress |
| 8) Economic Services: DSS will process 95% of regular FNS applications within 25 days from the date of the application. | In Progress |
| 9) Economic Services: DSS will process 95% of expedited FNS applications within four calendar days from the date of application. | In Progress |
| 10) Economic Services: DSS will ensure that 95% of FNS recertifications are processed on time each month. | In Progress |
| 11) Economic Services: DSS will process 85% of SAA within 45 days of receipt. | In Progress |
| 12) Economic Services: DSS will process 85% of SAD applications within 60 days of receipt. | In Progress |
| 13) Economic Services: Economic services will ensure new staff have NC Fast Certification requirements for their position completed within 90 days of their start date. | In Progress |
| 14) Work First: DSS will process 95% of Work First applications within 45 days of receipt. | In Progress |
| 15) Work First: DSS will process 95% of the Work First recertifications no later than the last day of the current recertification period. | In Progress |
| 16) Energy: DSS will process 95% of Crisis Intervention Program (CIP) applications within one business day for applicants with no heat or cooling source. | In Progress |
| 17) Energy: DSS will process 95% of Crisis Intervention Program (CIP) applications within two business days for applicants who have a heat or cooling source. | In Progress |
| 18) Program Integrity: DSS will ensure that 90% of Program Integrity claims are established within 180 days of the date of discovery. | In Progress |
| 19) Child Support: DSS will have 92.88% of paternities established for children born out of wedlock. | In Progress |
| 20) Child Support: DSS will have 77.85% of child support cases under order establishing support obligations. | In Progress |
| 21) Legal: Legal will develop and deliver a basic training curriculum for IVD, CPS, and APS staff for a minimum of four trainings in the next fiscal year. | In Progress |
| 22) Human Resources: DSS will provide no less than 2 leadership trainings during the fiscal year. | In Progress |
| 23) Information Technology: DSS will conduct a minimum of 4 refresher trainings to cover the major IT related software systems. | In Progress |