DSSThe Department of Social Services is responsible for 27 mandated state and federal direct services that address issues of poverty, family violence, abuse, and exploitation.

It functions as a safety net around basic human needs, protection of vulnerable adults and children, and is a strong community partner in improving the well-being of our citizens.

Broad Goal #1: Efficiently manage and maximize child care subsidy funds to support working families in Alamance County.
DSS will ensure that the maximum number of children are served through child day care subsidy dollars by maintaining a combined spending co-efficient of between 96% and 100% of total funding to allow parents to maintain employment.check
Broad Goal #2: Maximize resources to keep at risk children, families and adults safe and secure in their environment.
DSS will recruit, train and license 20 or more new foster homes in FY ’16-’17.In Progress
Adult Protective Services evaluations will be thoroughly evaluated and documented (baseline) : Number EvaluatedIn Progress
Adult Home Specialists will track the number and category of citations to develop focused annual training opportunities for providers (baseline).In Progress
DSS will complete a total of 20 adoptions during FY ’16-’17.In Progress
Broad Goal #3: Maximize resources to promote economically disadvantaged children, families and adults to become self-sufficient.
DSS will increase the Child Support enforcement customers whose collections meet state minimum standard of 65% by FY ending June 30, 2017. (Average over 12 months)check
DSS will decrease the amount of overdue Family and Children’s Medicaid reviews to no more than a 15% average by the end of FY ending June 30, 2017.check
Broad Goal #4: As a leader in both System of Care principals and Trauma Informed Agency practice; DSS will enhance community collaboration for early intervention and provision of services to at risk individuals.
DSS will complete trauma screenings for 97% or more of the children being served in the Child Welfare System. check
The Family Justice Center (FJC) will maintain an average of 75 or more referrals per month between partner agencies housed at the FJC. (Average of 12 months greater than or equal to 75.)check
DSS will track the number of days between contact with the perpetrator and the Domestic Violence Perpetrator Program intake and assessment process (baseline).check
The Domestic Violence Perpetrator Program will track contact victims within 10 business days after the initial contact with the perpetrator (baseline). (Avg Days)check
Broad Goal #5: DSS will maximize internal business supports to increase efficiency in fiscal management, human resources and customer service.
DSS will efficiently manage alternative allocated resources, at 95% or greater, in an effort to minimize county funding utilized. In Progress
In order to promote consistency and engagement within DSS, each staff member will be certified in “The DSS Way” within 6 months of employment (baseline).In Progress
DSS Reception staff will work to maintain that 70% or less tasks require additional staff interaction beyond reception, in an effort to improve front end interactions with customers.check
The Program Integrity Department will meet with no less than 10 teams during FY ’16-’17 to educate staff, in order to increase awareness about reportable fraudulent activities.In Progress
In order to improve retention rates, DSS will track the number of employees terminated or resigned during their first 6 months of employment (baseline).check
The DSS IT unit will create a guide on Compass and hold no less than 10 refresher trainings during FY ’16-’17.check
DSS will develop and implement an onboarding process by end of FY ’16-’17.check
DSS will respond to all Ask DSS emails within 24 business hours.check