DSSThe Department of Social Services is responsible for 27 mandated state and federal direct services that address issues of poverty, family violence, abuse, and exploitation.

It functions as a safety net around basic human needs, protection of vulnerable adults and children, and is a strong community partner in improving the well-being of our citizens.

Workload Measures 2018/2019
Number of children in foster care: avg. 90 per month
Number of Adult Protective Services reports: 535
Number of Family Justice Center clients served: 1,912
Number of customers at Reception: 24,406
Amount collected in Child Support payments: $7,123,907.64
Number of households receiving food stamps: avg. per month 10,544
Number of Food and Nutrition Services applications received: 3,460
Number of IT work orders placed: 2,938

Updated 4/10/19

Work First
Work First Outreach will offer at least 5 opportunities a month to strengthen career readiness and employability for the work first population. 
90 total
Child Support
Alamance County will achieve its annual percentage of paternities established for children born out of wedlock.
Alamance County will achieve its annual percentage of child support cases that are under order.82%
Adult Services
Alamance County will contact 95% of adult wards at least once within a 90-day period.100%
Alamance County will initiate 95% of APS reports alleging abuse or danger of death immediately.100%
Alamance County will initiate 95% of APS reports alleging neglect or exploitation, or maltreatment other than abuse or danger of death within 72 hours.100%
Child Welfare
Alamance County will initiate 90% of all screened-in reports within required time frames. 92%
Alamance County will track its annual adoption baseline. 21
Economic Services
Alamance County will pass the monthly Medicaid report card with a 90% or higher application processing rate.97%
Alamance County will process 95% of regular FNS applications within 25 days from the date of application.97%
Family Justice Center
Alamance County will track the number of victims over the age of 50 who access services at the Family Justice Center. (baseline)

Domestic Violence Prevention Program
Assessment and intake process for the Domestic Violence Prevention Program will be scheduled with the perpetrator within 30 days of initial contact.9.38 avg. days
Victims will be contacted within 10 business days after DVPP's initial contact with the perpetrator.1.63 avg. days
Child Day Care
The county will track the % of Child Care Subsidy applications processed within 30 calendar days of the application date. (baseline)
Legal will strive to have 90% incompetency hearings within 45 days of filing petitions. (Adult Services) (Excluding cases where multidisciplinary evaluations are requested.)100%
Legal will strive to assure 90% of motions or petitions to terminate parental rights are filed within 60 days of the court order being entered changing the primary permanent plan to adoption and requiring that a termination of parental rights be filed as to one or more parents.100%
DSS will efficiently manage alternative allocated resources, at 95% or greater, in an effort to minimize county funding utilized.
Targe avg 37%/YTD avg 41%
In order to ensure benefits are not delayed, DSS Representative Payee Reports will be processed within 14 calendar days (Baseline).
3 avg. days
Human Resources
DSS will track the quarterly turnover rate for each service area. (Baseline)In Progress
Information Technology
A Learning Management System protocol will be developed by Dec 2018 for training, onboarding, and HR with full implementation by 6/30/19.
In Progress