The Department of Social Services is responsible for 27 mandated state and federal direct services that address issues of poverty, family violence, abuse, and exploitation.

It functions as a safety net around basic human needs, protection of vulnerable adults and children, and is a strong community partner in improving the well-being of our citizens.

Workload Measures 2021-2022
1. Number of children in foster care
2. Number of Adult Protective Services reports
3. Number of Family Justice Center clients served
4. Number of customers at Reception
5. Amount collected in Child Support payments
6. Number of households receiving food stamps
7. Number of Food and Nutrition Services applications received
8. Number of IT work orders placed

Updated 8/17/21

GOALSPROGRESS
1) Child Care: DSS will process 95% of Child Care Subsidy applications within 30 calendar days of the application date. In Progress
2) Adult Services: DSS will complete 95% of quarterly reviews that are due each month in their specified time frame. In Progress
3) Child Welfare: DSS will initiate 95% of all screened-in reports within assigned time frames. In Progress
4) Child Welfare: 95% of all foster children will have a contact in their placement each monthIn Progress
5) Child Welfare: DSS will ensure all children who enter foster care in a 12-month period in the county, that the rate of placement moves per 1,000 days of foster care, will not exceed 5.0% for children who are not in a specialized care setting. In Progress
6) Legal: DSS will strive to have 70% of adult incompetency petitions filed within seven business days of receiving the referral and two business days when interim is requested.In Progress
7) Economic Services: DSS will pass the monthly Medicaid report card with 90% or higher application processing rate. In Progress
8) Economic Services: DSS will process 95% of regular FNS applications within 25 days from the date of the application. In Progress
9) Economic Services: DSS will process 95% of expedited FNS applications within four calendar days from the date of application. In Progress
10) Economic Services: DSS will ensure that 95% of FNS recertifications are processed on time each month. In Progress
11) Economic Services: DSS will process 85% of SAA within 45 days of receipt. In Progress
12) Economic Services: DSS will process 85% of SAD applications within 60 days of receipt.In Progress
13) Economic Services: Economic Services Training Team will conduct no less than three (3) refresher trainings per quarter. In Progress
14) Work First: DSS will process 95% of Work First applications within 45 days of receipt.In Progress
15) Work First: DSS will process 95% of the Work First recertifications no later than the last day of the current recertification period. In Progress
16) Energy: DSS will process 95% of Crisis Intervention Program (CIP) applications within one business day for applicants with no heat or cooling source. In Progress
17) Energy: DSS will process 95% of Crisis Intervention Program (CIP) applications within two business days for applicants who have a heat or cooling source. In Progress
18) Program Integrity: DSS will ensure that 90% of Program Integrity claims are established within 180 days of the date of discovery. In Progress
19) Child Support: DSS will have 92.88% of paternities established for children born out of wedlock. In Progress
20) Child Support: DSS will have 77.85% of child support cases under order establishing support obligations. In Progress
21) Legal: Legal will strive to assure 85% of child support orders are entered within 30 days of the case being heard.In Progress
22) Family Justice Center: The Family Justice Center will track the number of victims assessing services in person and will increase victims served by 10% from previous year. In Progress
23) Family Justice Center: The Family Justice Center will track the number of referrals to partners in the Family Justice Center and will increase the number of referrals by 10% from previous year. In Progress
24) Human Resources: DSS will provide no less than 4 leadership trainings during the fiscal year.In Progress
25) Information Technology: DSS will conduct a minimum of six refresher trainings to cover the major IT related software systems.In Progress