EMSEMS provides care in the pre-hospital environment for patients with medical emergencies and delivers patients to the closest and most appropriate health care medical facility by providing non-emergency convalescent and ambulance for non-ambulatory patients.

Workload measures 2018/2019
Number of EMS calls: 8,492
Number of patient transported: 4,652
Total time that units are not available monthly: 3:20 avg for Sept.
Number of miles driven: 146,487
Report and monitor the percentage of scheduled unit hours that are produced (i.e. comparing scheduled weekly ambulance hours to actual)100.49%
Monthly ambulance billing revenue: $1,168,863.51
Average emergency response time: 12.27 avg for Sept.
Percentage of chute times (wheels rolling) that are under 90 seconds (0700-2259): 82%
Percentage of chute times that are under three minutes (2300-0659): 85%
Report monthly Unit Hour Utilization (percentage of time ambulances are between dispatched and in service)35.33%
Updated 10/9/18

To ensure issues from partnering agencies are addressed in a timely manner, EMS will establish a liaison panel that will work with EMS administration to address any concerns or needsIn Progress
To ensure a high quality of care, EMS will update and improve quality assurance procedures to reflect best care processes In Progress
To respond to employees' needs, EMS will create employee surveys and analyze the results which will guide future decision-making within the department In Progress
To increase our quality of care, EMS will add the number of Crisis Intervention Team (CIT) trained paramedics by 2 per shift (8)In Progress
To ensure quality of care, supervisors will review all cardiac arrest feedback with responding crew within 96 hours 90% of the timeIn Progress
To increase the annual survival rate of > 30% for all witnessed, shockable cardiac arrestsIn Progress
To increase CPR education to residents, EMS will provide outreach to the community to teach them in hands-only CPR at a minimum of four eventsIn Progress