EMS provides care in the pre-hospital environment for patients with medical emergencies and delivers patients to the closest and most appropriate health care medical facility by providing non-emergency convalescent and ambulance for non-ambulatory patients.
Workload measures 2018/2019
Number of EMS calls: 8,492
Number of patient transported: 4,652
Total time that units are not available monthly: 3:20 avg for Sept.
Number of miles driven: 146,487
Report and monitor the percentage of scheduled unit hours that are produced (i.e. comparing scheduled weekly ambulance hours to actual): 100.49%
Monthly ambulance billing revenue: $1,168,863.51
Average emergency response time: 12.27 avg for Sept.
Percentage of chute times (wheels rolling) that are under 90 seconds (0700-2259): 82%
Percentage of chute times that are under three minutes (2300-0659): 85%
Report monthly Unit Hour Utilization (percentage of time ambulances are between dispatched and in service): 35.33%
|To ensure issues from partnering agencies are addressed in a timely manner, EMS will establish a liaison panel that will work with EMS administration to address any concerns or needs||In Progress|
|To ensure a high quality of care, EMS will update and improve quality assurance procedures to reflect best care processes||In Progress|
|To respond to employees' needs, EMS will create employee surveys and analyze the results which will guide future decision-making within the department||In Progress|
|To increase our quality of care, EMS will add the number of Crisis Intervention Team (CIT) trained paramedics by 2 per shift (8)||In Progress|
|To ensure quality of care, supervisors will review all cardiac arrest feedback with responding crew within 96 hours 90% of the time||In Progress|
|To increase the annual survival rate of > 30% for all witnessed, shockable cardiac arrests||In Progress|
|To increase CPR education to residents, EMS will provide outreach to the community to teach them in hands-only CPR at a minimum of four events||In Progress|