EMS provides care in the pre-hospital environment for patients with medical emergencies and delivers patients to the closest and most appropriate health care medical facility by providing non-emergency convalescent and ambulance for non-ambulatory patients.

Workload measures 2019-20
Number of EMS calls: 18,082
Number of patient transported: 9,521
Total time that units are not available monthly: 0
Number of miles driven: 309,012
Report and monitor the percentage of scheduled unit hours that are produced (i.e. comparing scheduled weekly ambulance hours to actual): 98.88%
Monthly ambulance billing revenue: $2,435,958.42
Average emergency response time: 12:48
Percentage of chute times (wheels rolling) that are under 90 seconds (0700-2259): 78.50%
Percentage of chute times that are under three minutes (2300-0659): 83.27%
Report monthly Unit Hour Utilization (percentage of time ambulances are between dispatched and in service): 37.83%
Number of times out-of-county ambulance services respond to calls in Alamance County: 23
Number of times that Alamance County EMS responds to calls in other counties: 23
Number of times that Alamance Rescue transports patients as ambulance service: 4

Updated 1/22/20

1) To ensure adequate billing, pre-hospital care reports (PCR's) will be completed within 18 hours from the close of the call, 90% of the time14:20:30 avg.
2) To increase quality of care, EMS will add the number of Crisis Intervention Team (CIT) trained paramedics by 3 per shift (12)10 paramedics trained
3) To respond to employees' needs, EMS will create employee surveys and analyze the results which will guide future decision-making within the departmentGoal Met
4) To ensure quality of care, supervisors will review all cardiac arrest feedback with responding crew within 120 hours 90% of the timeIn Progress
5) To maximum survival rates, all full-time employees will receive at least one hour of cardiac arrest training per quarter while on duty. This training will be provided by supervisors with training officer supportIn Progress
6) To increase the annual survival rate of > 30% for all witnessed, shockable cardiac arrestsIn Progress
7) To increase CPR education to residents, EMS will provide outreach to the community to teach them in hands-only CPR at a minimum of four eventsIn Progress
8) EMS will track and report average turnaround times for all convalescent type transports23:43:20 avg.
9) The EMS service's Clinical Quality Management Program will review 5% of all completed patient care reports to ensure delivery of high quality outcomes and safetyIn Progress