The Information Technology Department is a service department that serves the technology needs of county departments, their tech communication with the public, safely secures all county technology, and backups all county data. If there is a technological way for departments to do the job better we want to make that happen. The technology needs and requirements of the county have rapidly evolved over the last number of years. IT has gone from ordering, connecting, backing up, configuring wired desktop PCs and servers, to a department that must now also research, fully secure, maintain, replicate, connect, install and support hundreds of programs and applications on smart devices, cameras, mobile devices, PCs, virtualized servers, and connected through wired, Wi-Fi, cell towers, our internal network and the cloud. We must also navigate and pass audits required by the State and Federal governments for HIPAA, CJIS, and PCI, plus communicate to our citizens in new ways through social media and the web, retain years of vital records, and keep hackers at bay. Just like in our everyday lives, the number of devices, systems, and folks requiring more technology to do their work has grown exponentially.
Workload Measures 2016/2017
Network outages – Outages affecting public safety at any time of day: 98.7% avg.
Help desk (IT) – Number of requests received: 3,005
Help desk requests resolved – Total requests resolved: 3,100
Number of endpoints (All configurable tech systems) served: 3,450
|90% or better Work Orders assigned within a day (Business)|
|75% all Servers Virtualized by the end of the year|
|Develop a career ladder system for IT advancement.|