TaxThe Tax Department assures validity of assessed values of taxable property and collects taxes, assesses real and personal property and vehicles, and conducts revaluation of real property.

It assists with Homestead exemptions, provides listing and discovery services for businesses, assists nonprofits with exemptions, and issues mobile home moving permits and beer, wine, and fortune-telling permits.

Workload Measures 2018/2019

Number of recordation for non-complex deed transfers:

Updated 10/24/2018

GOALSPROGRESS
Collection Goals
To continue efficient collection, the Tax Dept. will maintain an average of 1.4 out-of-balance events or less per month, not counting amounts less than $1.00In Progress
To continue efficient collection, the Tax Dept. will perform an average of 130 enforced collections per month
60
Appraisals Goal
To ensure accuracy, the Tax Dept. will audit ⅛ of all parcels receiving PUV deferment43
Land Records Goal
To establish a new baseline due to increased workload, the Tax Dept. will track the average number of days from recordation for non-complex deed transfers 88
Business Listing Goals
To ensure accuracy, the Tax Dept. will maintain an average of 2 errors or less per month
3
To ensure accuracy, the Tax Dept. will audit an average of 20 businesses per month, which includes desks audits31
Personal Property Goal
To ensure accuracy, the Tax Dept. will audit at least ⅛ of homestead exemptions110
Tax Administration Goals
To increase response to customers' needs, 85% of customer service calls during customer service operating hours will be live answered55%
To ensure efficient and effective service delivery, 100% of staff will complete at least 1 training session/class, which includes in-house training42%
To ensure efficient and effective service delivery, staff will participate in at least 60 total training sessions/classes, which includes in-house training16